Viewer Access Satellite Television (VAST) is a satellite-delivered service that provides commercial and national (ABC and SBS) broadcasting services. It is funded by the Australian Government to provide access to a suite of metropolitan-equivalent broadcasting services to people in remote areas and to viewers in terrestrial digital television ‘black spots’, who would not otherwise be able to receive digital television services.

Advance Communications offers Full Installation of VAST services or Equipment Supply Only ranging from the Satellite Antenna to the Satellite Decoder.

What is required:
  • Satellite Decoder
  • Cable + Connectors
  • Low Noise BlockDown Converter (LNB)
  • Satellite Antenna
  • Antenna Mount
Service Activation/Re-Activation:

Please click HERE to Activate a new service.

(NB. Please ensure Satellite Decoder is connected to the Satellite Service before activation. Smart Card number will be required)

Please click HERE to Re-Activate an existing service.

(NB. Smart card number will be required)

Travellers Registration/Re-Activation:

Please click HERE to register for a travellers service.

Please click HERE to Re-Activate a travellers service.

Have A Signal But No Services?

1st step WAIT. Decoders that haven’t been used for a while will take a while to receive updated authorization codes from the satellite. This may take over 30 minutes but it usually is a lot quicker. Leave the decoder powered up and connected to the satellite dish with a good signal.

Rehiting Your Smartcard

If you have previously had access to the VAST services but have either lost all the services due to an unknown fault or because your decoder was not powered up at the time of registration please click – HERE for decoder rehit. The Rehit process rehits or refreshes the information on the decoder smartcard.

Common Error Codes

E50-32 or E52-32 No services found please rescan:

This indicates that your decoder is not receiving any signal. This may be due to bad weather or a faulty connection in the installation. Please also confirm that your satellite dish is pointing to the OPTUS C1 Satellite at 156 degrees east.
NOTE: This is not an issue with your smartcard. If signal does not appear please CONTACT US to confirm the issue.

E19-4 Subscription Status Expired:

This is a common error for travellers and remote viewers who’s system has already been activated and working but have not used their VAST decoder for some time. This arises due to the security information contained on the smart card expiring. There are two options to recover from this error. 

  1. Leave the decoder turned on and the information on the smart card will update and restore all of the activated services. The decoder usually recovers within a couple of hours. 
  2. Reactivate the smart card by entering the smart card details HERE
E107-4 The smartcard is not fully authorized

Please reactivate your smartcard by referring to ‘Reactivating Your Smartcard’ 

E16-4 No permission to view this channel

Please ensure you have registered your smartcard. If you have already done so please be aware that there is a 48hour processing time.

E06-4 Smartcard Failure

Displayed if an invalid smart card is inserted or if the card is incorrectly inserted. Ensure the card is inserted with the contacts towards the Set top box and on the underside. If you can confirm the correct orientation of the smartcard please CONTACT US for troubleshooting.